Cancellation & Refund Policy
This policy covers work booked with Beyond Pixel Studio. The exact amounts for your job are in your written quote; where the quote says something different, the quote applies.
Why a booked date is different from a product
When you book a shoot, we reserve the date and the crew and stop offering both to anyone else. A cancelled date close to the event usually cannot be resold, and preparation — site survey, planning, scheduling, equipment hold — has already been spent. That is what the terms below reflect.
Cancelling a booking
Cancellations must be sent in writing, by email toadmin@beyondpixel.online or by WhatsApp to+91 76089 24893. The date we receive it is the date the cancellation takes effect.
| When you cancel | What is refunded |
|---|---|
| 30 days or more before the shoot date | Everything you have paid is refunded, apart from the booking amount, which is retained |
| 15 to 29 days before the shoot date | 50% of the quoted total is retained. Anything paid above that is refunded |
| Under 15 days before the shoot date | Amounts already paid are not refunded. Nothing further is charged |
| On or after the shoot date, or once shooting has begun | No refund of amounts covering work already carried out |
Costs already committed on your behalf and not recoverable by us — travel and accommodation already booked, hired equipment, third-party crew, permissions and venue fees — are deducted from any refund at the amount actually paid out.
Postponing instead of cancelling
Where you need to move a date rather than cancel, tell us as early as you can and we will move the booking to a mutually available date wherever our calendar allows, without treating it as a cancellation. Amounts already paid carry across to the new date.
One postponement is included. The new date must fall withinsix months of the original, and is subject to our availability — a date we are already booked on cannot be freed up. If no shared date can be found in that window, or a second postponement is needed, the booking is treated as cancelled under the table above, counted from theoriginal shoot date.
If we cancel
If we cancel a confirmed booking for a reason within our control, you receive a full refund of everything paid, including any booking amount. Where we can, we will also help you find another studio for the date.
Where a shoot cannot go ahead because of something outside anyone's control — weather that makes the work unsafe or impossible, government restriction, denial of venue access or airspace permission, civil disruption — we will reschedule at no additional booking cost. Costs already spent and not recoverable are not refundable in that situation, and we will show you what they were.
Work already delivered
Fees for work already completed and delivered are not refundable. Where you are unhappy with delivered work, tell us — revisions included in your quote are the first route, and we would rather fix a piece than argue about it.
How refunds are paid
Approved refunds are paid to the account the payment came from, by the same method wherever possible. We process them within7 to 10 working days of agreeing the amount. How long it then takes to appear depends on your bank or payment provider, not on us — that is usually a further 3 to 7 working days.
Bank charges or payment-gateway fees already deducted at the time of payment are not recovered by us and cannot be refunded by us.
Raising something
If you think something has gone wrong, write toadmin@beyondpixel.online with the job and the date. A person will read it and reply. We would always rather resolve a disagreement directly than have it become a formal dispute.
Who this policy is from
Beyond Pixel Studio
Patia, Bhubaneswar, Odisha, 751024
GSTIN: 21CICPG3102P1ZO
Questions about this policy:admin@beyondpixel.online or+91 76089 24893.